If you lost a file, and you want to search and restore just that, you can't.
We are currently experiencing a higher than normal volume of requests and will respond to you as soon as possible'4. Support is greeted with autoresponders 'your question has been received. Once you start your sync, you can't add new folders or files that have been/are being created during the forever-sync.3. Instead you start getting sales emails.2. They rarely get back to you, and if they do, they hardly read your question. Here's the real scoop and why not to choose them from someone who ha s:1.Support is horrendous. Looking for the best online backup tool? > SugarSync is NOT it !!.
Moreīy Anonymous reviewed on September 22, 2011 They have a 'so what?' attitude toward loyal customers. Five generations of deleted files is a scam. Very slow syncing of files via iPad in Documents To Go (DropBox is at least twice as fast) Pros: - Can sync to different directories on different drives (unlike DropBox)Ĭons: - You can never cancel your account without an act of Congress. I tried deleting THEIR restored files multiple times, to no avail - they're still there.I finally told them that if they charged my account I would file fraud charges through my bank. I deleted everything and stopped syncing. What? The fact was that THEY had too many files in my account. They couldn't fix it.I switched back to DropBox, downgraded my SugarSync account to 5GB, deleted my files on SugarSync, deleted the program from my computer and figured 'that was that.' But not so fast.THEN, I received an e-mail from SugarSync saying they refused my request to downgrade my account (?) something I'd never heard of before, because I had too many files (500GB+) on their servers. Like the Hotel California'You can check out any t ime you'd like, but you can never leave.'I had been using SugarSync happily for a while, but when one file got hung on their servers and was marked as 'pending upload' I contacted tech support multiple times. Terrible Service!!! Gives a False Sense of Security!!! AVOID!. By Anonymous reviewed on October 29, 2011
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